FAQ

YES! We promise that all Earth & Kin products contain no artificial fragrances or colourants, no chemicals, no parabens, no mineral oils, no petroleum and no preservatives.

Earth & Kin products are hand mixed in small batches by a qualified and experienced Naturopath/Homeopath, our co-founder Dorae, who is based in Port Elizabeth, South Africa.

Everyone’s skin is different, but because all our products are gently and carefully formulated with an all natural approach, this means that they work wonderfully with most skin types.

According to South African standards, many of our products are safe for use during pregnancy but please refer to individual product listings on the site for more info. We always provide a full ingredient list on each product label / listing and recommend that you consult with a healthcare professional if you have any concerns.

Yes, all of our current products are vegan-friendly apart from our Conditioning Lip Balm, which falls into a grey area as it contains beeswax. There is ample debate about whether this ingredient should be considered vegan or not, and it’s up to you as to whether you’d like to use it.

It’s standard practice to perform a patch test (to test for allergies and irritation) when trying out new skincare products – to do this, apply a small amount of product to your skin, leave for as long as possible (24 hours is the suggested timeframe) and monitor whether or not your skin has any reactions. If it does, it’s recommended that you discontinue use of the product and/or speak to a healthcare professional.

We recommend storing Earth & Kin products at room temperature, and out of direct sunlight. All products, unless otherwise stated, have a 12 month shelf life once opened.

We are very excited to share that we’ll be offering an individual, online, product customisation service early on in the new year and we can’t wait to tell you more about it. In the meantime, you’re welcome to contact us directly if you’d like to chat more about this before then.

Oh yes, we have big plans for the future of our little brand. Stay in the loop by subscribing to our mailing list (sign up on the home page of our website), and by following us on Facebook and Instagram – we love connecting with and hearing feedback from our supporters and customers – don’t be shy to get in touch!

Visit the SHOP tab in our menu to view all Earth & Kin products, and to search by category or keyword. Once you’ve decided on what you’d like to order, click ADD TO CART and continue shopping or proceed to checkout. You’ll be prompted to set up a secure account and input your billing and shipping details. We use PayFast to process all payments and you’ll be able to pay easily by card or instant EFT.

We will always try to dispatch orders within 48 hours after receiving them, and you can expect your parcel to arrive within 3-6 days depending on your location.

Please get in touch with us if you have ANY issues – we care about each and every one of our customers and we want you to be completely happy with our service and our products.

If you’re a retailer who is interested in our beautiful products – drop us a line and we can chat further.

We believe that the products you put on your skin should be as natural, healthy and wholesome as the food you put in your mouth. Harnessing the earth’s magic in the form of cold-pressed plant extracts, our small batch, vegan-friendly, cruelty free and ALL NATURAL products will nourish, enhance and soothe your beautiful skin.

Read more about our founders, Andrea and Dorae, over on the About page of this site – in a nutshell, we’re two entrepreneurial women who are passionate about natural skincare and creating beautiful products to share with the world.

We’re always open to connecting with people who share our values and vibe – feel free to get in touch and to start the conversation, we’d love to hear from you.